Política de envío

Shipping Policy - Merrylux

Last updated: October 12, 2026

At Merrylux we work with direct international shipping. That is why it is important that you know the timeframes and conditions before you buy.

1. PROCESSING TIME

All orders are processed and prepared for dispatch within 3 to 5 business days from payment confirmation. This period does not include weekends or public holidays.

2. SHIPPING TIME

Once your order is dispatched, delivery takes between 15 and 20 business days, depending on the destination country, local customs and the carrier handling the last leg of the journey.

Total estimated time from purchase: 18 to 25 business days.

These are estimates based on usual international transport times and are not guaranteed. They depend on factors outside our control, such as customs, weather, carrier capacity and local holidays.

3. PEAK SEASON AND SPECIFIC DATES

Between November and December, carriers and customs offices often experience delays. We do not guarantee delivery before any specific date (Christmas, New Year, a birthday or any other event), even if the order was placed well in advance. If you need the product for a specific date, please place your order at least 6 weeks ahead. We do not accept claims or refunds for receiving your order after a specific date or holiday if the shipment arrived within the stated timeframe.

4. COVERAGE

We ship internationally. Delivery times may vary by country, and some destinations with stricter customs controls may take longer than estimated.

5. SHIPPING COSTS

Shipping costs, if applicable, are shown at checkout before you complete your purchase. Import duties, taxes or customs charges applied by your country are not included in the product price or the shipping cost, and are the sole responsibility of the buyer.

6. TRACKING

Once your order is dispatched, you will receive an email with a tracking number so you can follow the status of your shipment. It may take a few days after dispatch for the tracking to show movement.

7. INCORRECT SHIPPING DETAILS

The customer is responsible for entering their address, city, postal code, phone number and other shipping details correctly at the time of purchase. Merrylux is not responsible for orders that are not delivered or are lost due to incorrect, incomplete or outdated information provided by the customer. If the order is returned to origin for this reason, the cost of re-shipping is paid by the customer.

8. UNCLAIMED PACKAGES

If your package arrives in your country and you do not collect it from the post office or customs within the local carrier's deadline, it may be returned to origin or held, according to the policies of that entity. This is not covered by our warranty.

9. DELAYED OR UNDELIVERED ORDERS

We do not process "order not received" claims before 25 business days have passed since the date of purchase (30 business days if the order was placed in November or December). After that period, if the tracking shows no movement or confirms the package was lost, please email us at richardgarranchan6@gmail.com. Claims for undelivered orders must be submitted within 60 calendar days of the purchase date. Claims are handled in accordance with our Warranty, Returns & Refund Policy.

10. MULTIPLE ITEMS IN ONE ORDER

If your order includes more than one item, they may be shipped separately and arrive on different dates, at no additional cost to you.

11. CONTACT

For any question about the status of your shipment, email us at richardgarranchan6@gmail.com. We reply within 24 to 48 business hours.