Política de reembolso

Warranty, Returns & Refund Policy - Merrylux

Last updated: October 12, 2026

Because we ship internationally and directly to your door, our warranty works differently from a store with local stock. Here is exactly what you can expect.

1. 30-DAY WARRANTY

Every order is covered by a 30-day warranty, counted from the delivery date confirmed by the tracking information. During this period, you may request a replacement or a refund for the reasons listed in Section 2.

2. WHAT THE WARRANTY COVERS

- Manufacturing defects: the product does not turn on, does not project an image, malfunctions, or has missing parts.
- Damage during shipping: visible damage clearly caused by transport.
- Wrong item: you received a product different from the one you ordered.
- Order not delivered: the tracking confirms the package was lost, as described in our Shipping Policy.

3. WHAT THE WARRANTY DOES NOT COVER

- Change of mind after the order has been shipped.
- Disliking the product or its features, which are described on the product page before purchase.
- Incorrect, incomplete or outdated shipping details entered by the customer.
- Packages not collected from the local post office or customs within the carrier's deadline.
- Damage caused by drops, impacts after delivery, disassembly or tampering.
- Damage caused by direct exposure to water, rain, snow or moisture, unless the product page expressly states that the product is water-resistant.
- Damage caused by connecting the product to incompatible or non-standard power sources.
- Normal wear and tear, misuse or lack of care.
- Products that, according to the photos or videos submitted, show signs of misuse, tampering or alteration, or that are no longer in the condition in which they were delivered. We reserve the right to reject any claim where the evidence does not clearly show a manufacturing defect.
- Items purchased on sale or with special discount codes, unless a manufacturing defect is proven.

4. ABOUT THE PROJECTION EFFECT

The sharpness, brightness, size and color of the projected image depend on ambient light, distance, cleanliness and the type of glass or surface. Images and videos shown on our website are for illustration purposes, and real results may vary. We recommend using the product in low-light conditions. A result that differs from the promotional images, without a malfunction, is not a manufacturing defect.

5. WHY WE DO NOT OFFER PHYSICAL RETURNS

Since we ship internationally and directly, sending a product back costs more than the product itself. For this reason, we resolve covered cases through a refund or a replacement, without you having to ship anything back.

6. HOW TO MAKE A CLAIM

1) Email us at richardgarranchan6@gmail.com within 30 days of delivery.
2) Include your order number and a clear, recent photo or video showing the problem. If the product does not work, the video must show it connected to a working USB power source and not responding.
3) We will review your case within 2 to 5 business days and let you know our decision.

Claims submitted without visual evidence will not be processed. We may request additional evidence (another angle, a video of the packaging, etc.) and may reject claims where the evidence is insufficient, inconsistent, or does not correspond to the product sold.

7. ONE RESOLUTION PER ORDER

Each order is entitled to one single resolution (a refund or a replacement, not both). If a replacement is approved and it arrives with the same issue, the case will be reviewed individually.

8. INSPECT YOUR ORDER ON ARRIVAL

Please inspect your package as soon as you receive it. Claims made weeks after delivery without a justified reason for the delay may require additional evidence.

9. REFUNDS

- If your claim is approved, the refund is processed within 5 to 10 business days to your original payment method.
- Your bank or card issuer may take additional time to show the refund; this is outside our control.
- If more than 15 business days have passed since approval and you do not see the refund, email us at richardgarranchan6@gmail.com.

10. REPLACEMENTS

If you prefer a replacement instead of a refund, please say so when you submit your claim. Replacements are shipped to the address on the original order; we do not ship replacements to a different address unless we made a verified error. The same processing and shipping times from our Shipping Policy apply.

11. CUSTOMERS IN THE EUROPEAN UNION

If your order is shipped to a European Union country, you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Email us at richardgarranchan6@gmail.com within that period. The cost of returning the item is paid by the buyer, unless the withdrawal is due to a defect or an error on our part.

12. ADDITIONAL EXCEPTIONS

Gift cards and personalized products, if we offer them in the future, are not eligible for claims.

13. RESERVATION OF RIGHTS

Merrylux may reject claims showing reasonable signs of abuse of this policy (manipulated evidence, repeated unfounded claims from the same account or address) and may request additional information before resolving any case.

14. CONTACT

richardgarranchan6@gmail.com
We reply within 24 to 48 business hours.