Política de privacidad

Privacy Policy - Merrylux

Last updated: October 12, 2026

Merrylux operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Merrylux is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, from any country, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described here.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean any information that identifies you or can reasonably be linked to you or to another person. Personal information does not include information that has been collected anonymously or that has been de-identified so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live and what the applicable law allows or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

- Contact details: your name, address, billing address, shipping address (including international shipping addresses), phone number and email address.
- Financial information: credit card, debit card and financial account numbers, payment card information, transaction details, payment method, payment confirmation and other payment-related information. This information is processed directly by our payment providers. Merrylux does not store your full card details.
- Account information: your username, password, security questions, preferences and settings, if you create an account.
- Transaction information: the items you view, add to your cart, save to your wish list or purchase, as well as your order history, warranty claims and related communications.
- Communications with us: information you provide when you contact us, for example when you submit a warranty claim or a customer support request.
- Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information: information about how you interact with the Services, such as how and when you use or browse them.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you: when you create an account, place an order, visit or use the Services, contact us, or otherwise provide us with your information.
- Automatically through the Services: from your device when you use our products or services or visit our website, including through cookies and similar technologies.
- From our service providers: such as Shopify, payment processors and international carriers that we engage to operate the store.
- From our partners or other third parties, in the cases described in this policy.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

- Providing, personalizing and improving the Services: processing your payments, managing your orders and international shipments, remembering your preferences, handling warranty claims and refunds under our Warranty, Returns & Refund Policy, managing your account, and personalizing your shopping experience.
- Marketing and advertising: sending you commercial and promotional communications by email or text message, and showing you online ads for products or services on the Services or on other websites, including based on items you have purchased or added to your cart.
- Security and fraud prevention: authenticating your account, providing a secure shopping and checkout experience, and detecting, investigating or acting on possible fraudulent, illegal or malicious activity. In international orders, we may verify that payment and shipping details match in order to prevent card fraud. If you register an account, you are responsible for keeping your login credentials confidential.
- Communicating with you: providing customer support, responding to your requests and maintaining our business relationship with you.
- Legal reasons: complying with applicable law or responding to valid legal process, including requests from law enforcement or government authorities, and investigating or enforcing potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These may include:

- Shopify and other providers that perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, and order and shipping management).
- Carriers and logistics companies, to deliver your order. This necessarily involves sharing your name, address and phone number with logistics providers in the countries of origin and destination.
- Business and marketing partners, to provide marketing services and show you advertising. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising purposes.
- Third parties when you direct us to, request it or otherwise consent to the disclosure.
- Our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants or similar requests), to enforce our Terms of Service or other policies, and to protect or defend the Services, our rights and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. The information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than yours, as is inherent to the international nature of our store. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information from your interactions with our store, with other merchants and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over that use. For more information about how Shopify uses your personal information and the rights you may have, you can read the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers. Depending on where you live, you can exercise certain rights regarding your personal information through the Shopify privacy portal at https://privacy.shopify.com/en.

INTERNATIONAL SHIPPING AND DATA TRANSFERS

Because Merrylux sells to customers in different countries, your personal information (such as your name, address and phone number) will necessarily be transferred, stored and processed outside the country where you live, including in the countries where your order is processed and shipped. By placing an order, you acknowledge that this international transfer of data is a necessary part of fulfilling your order.

If we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or an equivalent contract issued by the relevant UK authority, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

THIRD-PARTY WEBSITES AND LINKS

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and to users of those third-party platforms, with no limitations on its use by us or by third parties. The inclusion of such links does not by itself imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated in the Services.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age defined by the law applicable in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, such as the need to maintain your account, provide you with the Services, fulfill your orders, comply with our 30-day warranty obligations, resolve disputes, comply with legal and accounting obligations, and enforce our agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to access: you may have the right to request access to the personal information we hold about you.
- Right to deletion: you may have the right to request that we delete the personal information we hold about you.
- Right to correction: you may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability: you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Management of communication preferences: we may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or the orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and the rights you may have, including those relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time, as established by applicable law.

COMPLAINTS

If you have a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and notify you of changes as required by applicable law.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, contact us:

Email: richardgarranchan6@gmail.com
Phone: +57 312 7974354
Address: Merrylux